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Privacy Policy

Effective date: August 2026 (updated to add United Kingdom coverage)

WorkRouter is a product of Worksite 360 Pty Ltd (ABN 39 695 057 302) ("we", "us", "our"). This Privacy Policy explains what we collect, why we collect it, how we use it, and your rights in relation to it.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for Australian users, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 for users in the United Kingdom, and the CAN-SPAM Act and California Consumer Privacy Act (CCPA) for users in the United States.

1. What we collect

When you join our waitlist, we collect:

• Full name
• Business name
• Email address
• Mobile number (including country code)
• Country and state of operation

We only collect information you provide directly to us. We do not collect sensitive information such as health, financial, or biometric data.

2. Why we collect it

We collect your information to:

• Notify you when WorkRouter launches and provide early access
• Send you product updates, news, and information about WorkRouter by email and SMS
• Provide the Trav service to onboarded builders, including scheduling updates, safety documentation, contracts, variations, and job reports sent by SMS
• Understand the geographic makeup of our early user base
• Contact you directly about your interest in WorkRouter

By submitting the waitlist form and clicking "Join the Waitlist," or by opting in as an onboarded builder, you consent to receiving email and SMS communications from WorkRouter as described above.

Where UK or EU data protection law applies to you, the lawful basis we rely on for this processing is: your consent (for email and SMS marketing communications), performance of a contract (for delivering the Trav service to onboarded builders, including scheduling, safety documentation, contracts, variations, and job reports), and our legitimate interests (for understanding the geographic makeup of our waitlist and improving WorkRouter), balanced against your rights and interests.

3. SMS message frequency

4. How we store and protect it

Your information is stored securely using reputable third-party platforms. Our data processors include:

• Netlify — website hosting and form submission handling
• Microsoft 365 — email communications
• Twilio — SMS delivery for the Trav service
• Anthropic — the AI models that power Trav's responses
• ElevenLabs — voice note transcription for the Trav service
• Amazon Web Services (AWS) — hosting infrastructure for the Trav service

These providers are bound by their own privacy policies and are not permitted to use your data for any other purpose. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

5. Overseas processing and storage

Trav's underlying infrastructure runs on Amazon Web Services (AWS), hosted in the region closest to you where available (for example, Australian builders' data is hosted in Sydney). However, some of the services Trav relies on process and store data in the United States regardless of where you are located:

• Text messages and documents you send are processed by Anthropic's AI models, which store data in the United States
• Voice notes are transcribed by ElevenLabs, which may process data outside your home region

For builders in Australia, this means some of your information is disclosed overseas for the purposes of the Australian Privacy Principles (APPs), specifically APP 8. We take reasonable steps to ensure this information is handled consistently with the APPs, including by minimising what is sent to Trav and avoiding the collection of information beyond what is needed to provide the service.

For builders in the United Kingdom, this means your personal information is transferred outside the UK, which is a "restricted transfer" under the UK GDPR. Where we make such a transfer, we rely on the UK's Standard Contractual Clauses and the UK International Data Transfer Addendum, incorporated into our contracts with these providers, as the legal safeguard for the transfer. As with our Australian users, we take reasonable steps to minimise what is sent to these providers and avoid collecting more than is needed to provide the service.

We recommend builders avoid sending Trav sensitive personal information about third parties (for example, homeowner identity documents, financial account details, or signatures) where this is not necessary for the job at hand. If sensitive information must be shared to complete a task, we take reasonable security measures to protect it, but you should be aware it may be processed on infrastructure located outside your home country, including in the United States.

By using the Trav service, you acknowledge and accept this overseas processing arrangement.

6. Who we share it with

We do not sell your personal information. Ever.

We may also disclose your information where required by law.

7. Marketing communications

By joining the WorkRouter waitlist you consent to receiving email and SMS communications from us about WorkRouter, including product updates and early access information.

You can opt out at any time by:

• Clicking the unsubscribe link in any email
• Replying STOP to any SMS
• Contacting us at privacy@workrouter.ai

8. Your rights — all users

Regardless of where you are located, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information
• Request a copy of your information in a portable format
• Object to, or request that we restrict, certain processing of your information
• Withdraw consent to marketing communications at any time
• Make a complaint about how we have handled your information

To exercise any of these rights, contact us at privacy@workrouter.ai.

9. Additional rights — Australia

If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Additional rights — United Kingdom

If you are located in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, including all the rights set out in Section 8 above. This includes the right to be informed about how we use your personal information, which this Privacy Policy is intended to provide.

Where we transfer your personal information outside the UK, we do so on the basis described in Section 5 above. If you believe we have breached UK data protection law, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to address your concerns directly first, so please contact us at privacy@workrouter.ai before lodging a complaint if possible.

11. Additional rights — United States

All commercial email communications comply with the CAN-SPAM Act. Every email includes a clear unsubscribe mechanism and accurate sender information.

For SMS communications, by providing your mobile number and submitting the waitlist form, or by opting in as an onboarded builder, you provide express written consent to receive SMS messages from WorkRouter. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Terms & Conditions for full details on message frequency and opt-out.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know — what personal information we collect, use, and disclose
• Right to delete — request deletion of personal information we have collected
• Right to opt-out of sale — we do not sell personal information, so this right is not applicable
• Right to non-discrimination — we will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us at privacy@workrouter.ai.

12. Complaints

If you have a concern about how we have handled your personal information, contact us first at privacy@workrouter.ai. We will respond within 30 days.

• Australia: Office of the Australian Information Commissioner — oaic.gov.au
• United Kingdom: Information Commissioner's Office — ico.org.uk
• United States: Federal Trade Commission — ftc.gov

13. Cookies and analytics

Our waitlist page does not currently use cookies or analytics tracking. If this changes, we will update this policy and notify waitlist members accordingly.

14. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at workrouter.ai/privacy. We will notify waitlist members of any material changes by email.

15. Contact us